Why are donations important?

Donations are needed to maintain the server by, upgrading server plans, advertising the server, and hiring or supporting existing staff with specific tasks.

By donating, you offer the highest support possible to our network and all donations are highly appreciated.

What if I don't receive my purchase?
Purchases can take up to 15 minutes to be processed. If you don't receive your purchase within an hour or have any issues with anything, please create a support ticket.

Fraud

Any type of payment that was issued without the account owner's permission is considered fraudulent. In such a case, we will issue a refund if there has been sufficient evidence to provide the fraudulent activity. Purchased goods made by such an account will be removed and the player will be banned across our network for unauthorized use of someone else's account. However, Payments are usually held by PayPal for a certain amount of days before we are given the money. So, any dispute over PayPal during that time period will be decided by PayPal and we will not be able to assist you unless you fail the dispute and we end up with the funds. We strongly recommend using your own account or someone else's trusted account to prevent this.

Refund Policy
The packages that you purchase here are intangible goods. We have a strict no refund policy as you can not replace the items and or time taken to assign you your packages, no refunds will be granted. You must be a legal adult to make purchases. If you are under 18, ask your parents first for their permission. There is only an exception in this case if proven the transaction was fraudulent. However, this will be disputed within the reason of when the package was bought.

Dispute
Attempts to bypass our refund policy via filing an unauthorized dispute with PayPal and or with your credit card company will result in permanent removal of you from the server. It also could cause an investigation regarding the charge-back.

Charge-backing will lead to a permanent ban from our network and the removal of your goods. Please contact us if you have any problems.

Privacy Policy

Your information, whether it has been shared publicly or privately previously, will not be sold, exchanged, or given to any other company for any personal/commercial reason whatsoever, without your direct consent from the user responsible for the purchases of the item(s). The information provided will only be used for processing the payment, issues, and revolving the purchased packages and/or delivery of purchased goods.

Payment Options
Payments are handled by PayPal & Mollie (Paysafecard, Bitcoins, iDEAL, Bancontact, SOFORT Banking, EPS, Giropay, KBC/CBC-Belfius Direct Net & ING Home’Pay). We are looking to add new payment methods. If you have any payment questions or problems, please create a support ticket here!


IMPORTANT: We are using a new donation system to better integrate the way the store and our server work with each other. Purchases should work no matter if the server is offline or if you are offline. However, due to the system being extremely new errors are expected. Please report bugs and errors.

IMPORTANT: Note that we are not affiliated with Mojang AB in any way. If you need support, please contact our support service.

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